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Craving creativity in the time of Corona

Is anyone feeling the need to create… something right now? Two weeks into lockdown and I’m feeling restless. Not for people – I’m still an introvert, let’s not get crazy. I’m restless for whatever feels like it’s about to dribble out of my fingertips. I gave up writing fiction a long time ago. Burnout pretty […]

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Going back to basics

If you’ve been on this site before, you’ll notice things look a little… different. That’s because I’m fully embracing the back to basics vibe right now. I’ve been growing ambivalent about the ‘always on’ lifestyle and how social media is shaping what see at all times. I find myself missing the days before Facebook, Twitter […]

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Users or audiences. Content or copy. What’s your word choice?

Something weird happened when I decided to drop ‘tech’ from my career identity a few months ago. I developed an aversion to the word ‘user’. I didn’t suddenly hate the word, but I noticed I was swapping out ‘user’ for ‘customer’ or ‘audience’ whenever I spoke. It got me thinking (oh noes) about the job […]

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There can’t be great UX without great content

Back when I was an idealistic content-focused designer in a financial rewards UX team, I had this crazy notion that content needed more thought than the last-minute rush from whichever marketer was available right before launch. Sometimes I won the argument to get involved in projects earlier, many times I didn’t. Trying to convince upper […]

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TSB in crisis – where did the humans go?

If you’re a TSB customer like me, you went into the weekend on 20 April thinking that the bank’s planned online downtime was a routine upgrade of their online banking. You certainly didn’t expect to be locked out of your account indefinitely. But here we are. There have been some great articles covering the meltdown, […]

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Stop talking about digital transformation. Talk to your people.

If you’ve been avoiding all news for the past three years (I’m jealous, by the way), we’re undergoing a crazy pace of change in almost every major part of our business and personal lives. A lot of this change is driven by technology, but some of it is because of slicker business strategies. The world […]

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Amazon Author Academy Glasgow 2018

Amazon held their annual Author Academy event at the Scottish Exhibition and Conference Centre in Glasgow on 17 April 2018. My old nickname was ‘Amazon girl’ at work. Of course I was going to go. I didn’t earn my nickname from being a Kindle bookworm sadly. In 2011, I built a workshop around Amazon’s Kindle publishing instead of […]

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Medium story: Lessons from a diligent failure